Service Excellence

The Service Excellence Awards (SEA)

The Goal of the Civil Service Reform is to enhance Public Service efficiency and productivity. The reforms have been driven centrally by the Public Service Commission, targeting the effectiveness,
size and structure of the public service, professionalism and productivity of the workforce. The Service Excellence Awards Framework is endorsed by Government as a system and customer approach towards improving organisational systems, processes and services with enhanced productivity and efficiency of the Public Service as the expected outcome. Under the Employment Regulations Promulgation 2007, it is a requirement for organisations to have a Labour-Management Consultation and Cooperation Committee (LMC), a forum which facilitates the exchange of information and views on workplace issues with the dual aim to promote good faith employment relations and improve productivity.

The Service Excellence Awards is one of the recommended “process improvement” method s for LMC’s to implement in the workplace. This manual is based on the Fiji Business Excellence Awards Framework administered by the Training Productivity and Authority of Fiji. It serves as a guide for the Service Excellence Awards and focuses on the performance of the agency by examining a number of crucial facets of its Management. It will also be used by evaluators to assess the extent of improvements in light of the current reforms undertaken in Ministries and Departments. It further describes theService Excellence Awards categories and the levels of recognition to distinguish excellent performance in Government Agencies.

SEA Documentations