2009 Service Excellence Evaluators at the 2 day training at Center for Training and Development Centre, Nasese on the 15th and 16th September, 2009.

 

“Service Excellence will have to begin with you and it will have to start with each of us as individuals. When you are out there as Evaluators –– you will be confident knowing that as individuals, you too are practicing the very elements of the Service Excellence Awards Framework. This is my challenge to you” were the words echoed by the Director Human Resources Mr. Vincent Rajalingam and Director Training Ms Iva Tavai when they each closed the two groups of Evaluators training held on the 15th – 16th September, 2009.

More than 70 participants, which included trained Fiji Business Excellence Evaluators and senior Service Excellence evaluators, converged at the Centre of Training and Development to learn the fundamentals of the Service Excellence Awards framework and what is required of them as Evaluators.

The Evaluators will play a key role in the Service Excellence Awards program and are expected to commence with the first stage of the evaluation process next week. This will include their desktop evaluation of the submissions made by the 42 participating Government agencies.

“Let us, strive to be world class, focused on our future, open to others, take care of ourselves and feel good. YES!” was the productivity pledge recited by all Evaluators with the help of the two learned facilitators from TPAF, Mr. Viliame Waqalaivi and Lusiana Nuqanuqa.

Through their guidance, the evaluators were able to understand the Service Excellence Awards framework and the evaluation process.

Ms Sereseini Vuki from the Ministry of Education was happy to be a part of the workshop and commented how the framework and jargon associated with SEA program had become clearer on the second day of the Training. “This is the kind of language that civil servants should use” she said.

The evaluators were also told that process will require their commitment, and at times endless meetings and discussions outside of office hours. It would mean sacrificing some of their Saturdays to come together in allocated evaluation teams to discuss assessment results and work in collaboration to produce a quality feedback report for the organisations being evaluated.   

Taking into account the challenges encountered to date, the onus is on Government Ministries and Departments to work in partnership, share information and experiences and assist one another on this journey in our quest to provide “SERVICE EXCELLENCE” and enhance productivity and efficiency for A BETTER FIJI.

2009 Service Excellence Award Stories

1. Service Excellence Award 2009

2. Service Excellence Evaluators Training