MANAGEMENT DEVELOPMENT TRAINING PROGRAMS

Induction | Employee Relation | Occupational Health and Safety | Personal Development | Displine and Administrative Ethics | Leadership and Govervance | Project Planning Management | Basic Management | National Crisis and Risk Management | Human Resource Planning, Management and Development | Strategic Planing and Management |Customer Serivce | Public Sector Reform | Policy Planning and Management | Records Management | Service Examinations

INDUCTION [top]

Introduction:
Induction is a process by which a new employee is integrated into an organization to become an active, cooperative and productive member. The progress and performance of officers depend to a large extent on how they were inducted / oriented into the organization. Induction is always the first step in the management development process.

Objectives:
At the end of the course, participants should understand the machinery of government; the rules, procedures and regulations of the Service; their rights, obligations and responsibilities as Public Officers and the terms and conditions governing their employment.

Target Group:
Officers who are newly recruited, promoted or transferred at all grades.

No. of participants:
20 – 25

Content:
The Constitution and Machinery of Government, Public Service (Constitution) Regulation,1990, General Orders, Financial Instructions, Supplies and Services Instructions, Registry procedures, Official Communication Process, Public Relations, Public Service Ethics, Code of Conduct, Time Management, Occupational Health and Safety, Quality Performance, Gender Sensitivity.

Methodologies:
Information Sessions, Case Studies and Exercises.

Venue:
Labasa           12/02 – 14/02/08
Lautoka          26/02 – 28/02/08
Suva               20/05 – 22/05/08
08/07 – 10/07/08

Requirements:

1. All nominations should be accompanied with duly completed Training Nomination/ Selection and Analysis form.
2. Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:
Two weeks prior to commencement of course.

EMPLOYEE RELATIONS [ER] [top]

Introduction:
Traditionally employee relations were viewed as the antagonistic existence between employers, employees and the state in the labour process. Management emphasizes the efficient use of resources for maximum returns, while employees look for continuity of employment, security of earnings and satisfaction in their work. The Government acts as the referee. Within these roles and functions, some conflicts of interest are bound to arise. Contemporary definitions of ER connote the whole gamut of employee relationships in the work process.

Objectives:
At the end of the course participants should be able to understand the Employee
Relations Systems, industrial policies and practices in Fiji, and how to resolve industrial conflicts.

Target Group:
Officers at SS03 grade or equivalent and below.

No. of Participants:
20 – 25

Content:
Theories of Employee Relations, Employee Relations in Fiji, Employee Relations Code of Practice, Trade Disputes Act, Trade Unions Recognition Act, Grievance Procedures in the Service, Industrial conflicts in Organisations, Conciliation, mediation, arbitration and negotiation, Current employee relations issues: wages, terms and conditions of service; Occupational Health & Safety/Act,

Methodologies:
Information Sessions, Group Exercises and Discussions.

Venue:
Nabouwalu   12/02 – 13/02/08
Kadavu          27/02– 28/02/08
Sigatoka        11/03 – 12/03/08
Suva               20/05 – 21/05/08
Nadi                03/06 – 04/06/08
Savusavu      13/10 – 14/10/08

Requirements:

1. All nominations should be accompanied with duly completed Training Nomination/ Selection and Analysis form.
2. Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:
Two weeks prior to commencement of course.

OCCUPATIONAL HEALTH & SAFETY (OHS) [top]

Introduction:
As rapid industrialization is taking place in Fiji, new legislation, technology and machinery are constantly being introduced. It is therefore necessary to improve existing working conditions to maximize employees’ health and safety. Every ministry/ department needs to be familiar with the provisions of the new Act.

Objectives:
At the end of the course participants should be able to:-
Understand the concept of OHS; understand the new OHS legislation; identify work related problems caused by negligence; and take precautionary measures or reduce risks in negligence.

Target Group:
Supervisors at SS02 grade or equivalent and below.

No. of Participants:
20 – 25

Content:
New Occupational Health & Safety Act, Safety and Health in the workplace, Work methods and problems, Causes of accidents, Prevention of accidents, First aid procedures, Workers welfare, Workmen's compensation

Methodologies:
Information Sessions, Case Studies and Exercises.

Venue:
Nabouwalu   14/02 – 15/02/08
Levuka                       1203 – 13/03/08
Taveuni                     08/04 – 09/04/08
Ba                   03/06 – 04/06/08
Suva               05/08 – 06/08/08
Nausori                      08/09 – 09/09/08
Suva               09/09 – 10/09/08

Requirements:
1. All nominations should be accompanied with duly completed Training Nomination/ Selection and Analysis form.
2. Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:
Two weeks prior to commencement of course.

PERSONAL DEVELOPMENT FOR TYPISTS/CO’s/ GWE [top]

Introduction:
Employees in any organization require continuous development and up skilling of their capabilities in order to enhance their current performance and prepare them for higher responsibilities. This group of officers play an important role in running of orgnisations in terms of support services and other logistics that are often overlooked by other staff. As they are part  of the organization it is vital that they should be knowledgeable of regulations and rules governing their work. The organization on the
other hand should develop these employees so that they could become more productive and efficient.

Objectives:
At the end of the course participants will be able to understand the machinery, rules and regulations governing their employment and apply them in their day-to-day activities. Participants will be provided with the opportunity to determine areas for personal growth so they can be more effective in their duties and in meeting their personal and professional goals.

Target Group:
Typists/Clerical Officers/ UE Staff

No. of Participants:
20 – 25

Content:
The constitution and Machinery of Government, Terms and Conditions of Employment, General Orders, Financial Instruction, Supplies and Services Instructions, JIC Agreement, Public Service Act 1999, Official Communication, Public Service Code of Conduct and values, Occupational Health and Safety, Effective Supervision/Leadership, Performance Management/Appraisal, the Organisation and You, You and Your Boss as a Team, Career Development, Time Management, Stress Management, Industrial Relations.

Methodologies:
Information Sessions, Exercises, Discussions and Case Studies.

Venue:
Sigatoka        13/03 – 14/03/08
Rakiraki         24/09 – 25/09/08
Suva   11/11 – 12/11/08

Requirements:
1. All nominations should be accompanied with duly completed Training Nomination Selection and Analysis form.
2. Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:
Two weeks prior to commencement of course.

DISCIPLINARY & ADMINISTRATIVE ETHICS [top]

Introduction:
The concept of Ethics is subjective but important. It generally means formal or informal agreements made between two parties. Unethical practices are breaches of the agreement caused mainly by abuse of power, ignorance and other motives. Public Service Managers face a dilemma in their role as “Public Officers” wherein they are required not only to be servants of the public but also to care and maximize benefits derived from Public Financial Resources. Management values include fairness, honesty, Integrity  and accountability, while a manager’s ethical responsibility include equity, neutrality, probity and loyalty.

Objectives:
At the end of the course participants should be able to identify and practice ethical values and responsibilities.

Target Group:
Officers at SS02 grade or equivalent and below.

No. of Participants:
20 – 25

Content:
Definition of Ethics, Importance of Training in Ethics, Established Code of Conduct in the Fiji Public Service, Ethics and values, Ethics and their context, Developing an Ethical Attitude. Organisational contexts of discipline, organizational behaviour modification processes, Public Service Commission Regulations 1999: Disciplinary Action, Suspension for Duty, Public Service (Personal Grievance) Procedure, JIC Personal Grievance Procedures and Public Service Ethics/ Code of Conduct.

Methodologies:
Information Sessions, Group Discussions and Exercises.

Venue:
Rakiraki         12/03 – 13/03/08
Savusavu      06/05 – 07/05/08
Suva   05/08 – 06/08/08
Lautoka          18/08 – 19/08/08

Requirements:
1. All nominations should be accompanied with duly completed Training Nomination/ Selection and Analysis form.
2. Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:

Two weeks prior to commencement of course,

LEADERSHIP AND GOVERNANCE [top]

Introduction:
This course is designed to facilitate the understanding of key governance and public sector concepts and legal issues that would enable managers to contribute to policy making processes, to undertake better planning and to make organizational decisions and solve problems.

Objectives:
At the end of the course participants should be able to examine relevant concepts of Leadership and Governance, understand theoretical discourse and civil society concerns, scrutinize ongoing leadership & governance process and evaluate institutional and systematic frameworks from a comparative perspective.

Target Group:
Officers at SS02 and SS03 grade or equivalent.

No. of Participants:
20 – 25

Content:
State; Governance and the Civil Society; Leadership in the Public Service; Planning and Budgeting Governance; Leadership & Governance in the Public Sector Reform; Public Sector Resources, Managing Information Technology (IT) Managing System  Development

Methodologies:
Information Sessions, Case Studies, Discussions and Group Exercises.

Venue/Dates:
Suva   06/03 – 27/03/08
Lautoka          08/04 – 09/04/08
Labasa           18/06 – 19/06/08

Requirements:
1. All nominations should be accompanied with duly completed Training Nomination/Selection and Analysis form.
2. Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:
Two weeks prior to commencement of course.

PROJECT PLANNING AND MANAGEMENT [top]

Introduction:
Effective Management Skills play a central role in contributing to the successful outcome of both public and privately financed project. There is an ongoing need to develop skills in the identification, appraisal, implementation, and evaluation of projects. These skills will be developed through discussion, group work and notes.

Objectives:
At the end of the course, participants should be able to design, formulate, plan, implement, control and evaluate a work project.

Target Group:
Field officers in all categories who are involved in planning and implementing projects.

No. of Participants:
20 – 25

Content:
The Project Management Cycle, Planning Processes and Techniques, Scheduling Techniques, Managing the Work Process, Resource Management, Managing the Information Load, reporting and Briefing on Project Status and Project Evaluation.

Methodologies:
Information Sessions, Discussions and Group Exercises,

Venue /Dates:
Suva   26/03 – 28/03/08
Labasa           08/04 – 10/04/08
Lautoka          20/08 – 21/08/08

Requirements:
1. All nominations should be accompanied with duly completed Training Nomination/Selection and Analysis form.
2. Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:
Two weeks prior to commencement of course.

BASIC MANAGEMENT [top]

Introduction:
Management is getting things done through people. It includes managing all the resources available in order to efficiently and  effectively achieves the organisational goals. The Public sector reforms currently being undertaken have introduced a lot of new management practices and as such one has to be updated with these new practices.

Objectives:
At the end of the course, participants should understand the basic techniques and skills needed to supervise people effectively.

Target Group :
Officers at SS04 grade or equivalent and below.

No. of participants:
20 – 25

Content:
The Role of the Supervisor, Problem Solving and Decision Making, Leadership, Delegation, Motivation, Performance Appraisal, Health and Safety, Communication, Time Management, Stress Management, Instructing Subordinates.

Methodologies:
Information Sessions, Discussions and Group Exercises.

Venue:
Taveuni         08/07 – 09/07/08
Rakiraki         22/09 – 23/09/08

Requirements:
1. All nominations should be accompanied with duly completed Training Nomination/ Selection and Analysis form.
2. Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:
Two weeks prior to commencement of course.

ORGANIZATIONAL CRISIS AND RISK MANAGEMENT [top]

Introduction:
In developing countries such as Fiji, we face heavy human and economic loses from recurring natural and man-made disasters, whose frequency and intensity have increased dramatically in recent years. The principles and processes taught in this course are designed to be effective in the reduction of the impact of these events in both the short and long term. The purpose of this course to improve participants knowledge and skills in crisis and risk management.

Objectives:
At the end of the course participants should be able to:
· Develop crisis and risk management into their Organization.
· Discuss the key issues and problems in crisis and risk management
· Identify the roles of self and various other organizations in crisis and risk management
· Facilitate within a development framework, valuable contributions in the over all reduction of crisis and risks both internally and externally.

Target Group:
Supervisors at SS02 and SS03 grade or equivalent.

No. of Participants:
20 – 25

Content:
Crisis and Risk Management Concepts; Understanding hazards, crisis and disasters; Crisis and Risk management and Assessment; Prevention and Mitigation; Preparedness/response, including contingency planning’ and organizational planning; Post Events Management and Recovery; Institutional/Organizational arrangements.

Methodologies:
Information Sessions, Exercises, Discussions and Case Studies.

Venue/Dates:
Suva   26/03 – 27/03/08
Labasa           05/08 – 06/08/08

Requirements:
1. All nominations should be accompanied with duly completed Training Nomination/Selection and Analysis form.
2. Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:
Two weeks prior to commencement of course.

HUMAN RESOURCE PLANNING, MANAGEMENT AND DEVELOPMENT [top]

Introduction:
Human resources are the most difficult to manage because they can independently react positively or negatively to situations together with the ability to interact with the other resources. The HRM process involves a range of activities that include planning, staffing, appraisal and compensation, training and development and employee relations. This programme is aimed at equipping new supervisors with all the necessary skills of management which will provide a solid foundation for their career as middle managers.

Objectives:
At the end of the course participants will be able to define HRM/HRD, process and relevant organizational context s and identify  the roles and functions of a Manager. Supervisor for understanding, improving and rewarding Human Behaviour/Performance in the workplace.

Target Group:
Officers at SS04 grade or equivalent and up to SS02 grade and equivalent..

No. of Participants:
20 – 25

Content:
The Organisation context of HRM/HRD, Management/Supervisory Functions and Roles, HRM Functions in the Public Service,   Strategic HRM, Job Redesigning and Motivation, Disciplinary Procedures, Redundancy and Retrenchment. Performance Management/ Appraisal, Training and Development, Industrial Relations, OHS, Recruitment and Selection Process.

Methodologies:
Information sessions, Discussions, Group Exercises and Case Studies.

Venue/Dates:
Suva   06/05 – 08/05/08
Labasa           20/05 – 22/05/08
Lautoka          18/06 – 20/06/08

Requirements:
1. All nominations should be accompanied with duly completed Training Nomination/Selection and Analysis form.
2. Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:
Two weeks prior to commencement of course.

STRATEGIC PLANNING AND MANAGEMENT [top]

Introduction:
The workshop focuses on how to plan strategically and also on the importance of proper strategic plans. It also focuses on aligning strategic plans with National Policy Statements and Ministerial Plan. Its main focus is in the area of establishing proper goals and carrying them out in objective established.

Objectives:
At the end of the course, participants should be strategic in carrying out management activities in their workplaces

Target Group:
Supervisors and Managers at SS02 and SS03 grades or equivalent.

No. of Participants:
20 – 25

Content.
Definition and Terminologies relating to Strategic Management; Corporate Strategic Planning; Concept of Strategic Management and its Benefits; The Six Step Approach to Strategic Planning; How to prepare Strategic Plans; Contingency Plans; Developing Mission Statements; Monitoring Controlling and Reviewing; Strategic Leadership; Strategic Management; Implementing Strategies; Evaluating Strategies.

Methodologies:
Information Sessions, Discussions and Group Exercises,

Venue /Dates:
Lautoka          06/05 – 08/05/08
Suva   03/06 – 05/06/08
Labasa           08/07 – 10/07/08

Requirements:
1. All nominations should be accompanied with duly completed Training Nomination/Selection and Analysis form.
2. Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:
Two weeks prior to commencement of course.

CUSTOMER SERVICE [top]

Introduction:
It is important for the Government to create and sustain trust from the public. The image of the Public Service is perceived by the public on how effectively and efficiently we perform our official duties and how we communicate. As public Officers, public relation is an integral part of our duties and responsibilities.

Objectives:
At the end of the course, participants should understand the mechanics of good customer service and develop right attitudes and skills in public relations at the counter through writing, via telephone and in any other situation.

Target Group:
Officers at SS04 grade or equivalent and below.

No. of participants:
20 – 25

Content:
Customer vs Client, Organisational context of Customer/Client Service, Customer Service principles, Customer and their needs, Moment of truth, Attitudes to Customer Service, Communication Techniques, Telephone Techniques, Developing and maintaining Customer attitude, Bula Pride.

Methodologies:
Information Sessions, Case Studies and Exercises.

Venue:
Lautoka          17/06 – 18/06/08
Labasa           24/09 – 25/096/08

Requirements:
1. All nominations should be accompanied with duly completed Training Nomination/ Selection and Analysis form.
2. Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:
Two weeks prior to commencement of course,

PUBLIC SECTOR REFORM [top]

Introduction:
The public service is current wide-ranging change and reform. Public service manager must be able to review, assess and provide the director to the achievement of improved service delivery which is not focused pure on customers, but also on the size and cost of operating the public service. This course will assist participants to strengthen integrity, accountability, transparency and productivity in their workplaces. The Public Service Act of 1999 and the Public Service Values and Code of Conduct will be discussed in this course, as the mechanism in which good government initiative and programs can be undertaken.

Objectives:
At the end of the course, participants will have a good understanding of the current reform process being undertaken in the public service and how to implement the Public Service Act (1999) and embedded the Public Service Values and Code of Conduct impact into their work and workplace.

Target Group:

No. of Participants:
20 – 25

Content:
Public Service Reform, Public Service Act 1999, Public Service Code of Conduct and Values, Performance Management, Financial management and accountability, good governance and quality assurance.

Methodologies:

Venue/Dates:
Labasa 19/08 – 20/08/08

Requirements:
1. All nominations should be accompanied with duly completed Training Nomination/Selection and Analysis form.
2. Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:
Two weeks prior to commencement of course.

LEADERSHIP AND CHANGE [top]

Introduction:
Leadership is firstly the ability to motivate self and secondly, to motivate others. It is also the ability to obtain the maximum support and effort from the group and to see a problem, recognize it, plan a solution and execute the solution without having to be prompted by some one else. Good leadership skills are important for organisational effectiveness and efficiency and thus this course is designed to equip managers with effective leadership behaviours and techniques to help personal and organisational
effectiveness.

Objectives:
At the end of the course participants should be able to understand and use appropriate leadership styles to achieve the results they want from their staff.

Target Group:
Supervisors at SS04 grade or equivalent and up to SS02 grade and equivalent.

No. of Participants:
20 - 25

Content:
Leadership concept, Leadership Styles, Responsibilities of Leaders, Developing Leadership qualities, Power and Authority, Other factors that affect Leadership.

Suggested Readings:
Robbins, P.S.1998. Organisational Behaviour. (8th Ed). Prentice Hall: New Jersey. Dubrin J.A, 10 minute Guide to Effective Leadership

Methodologies:
Information sessions, Discussions and Exercises.

Venue:
Nausori          10/09 – 11/09/08
Savusavu      15/10 – 16/10/08

Requirements:
1. All nominations should be accompanied with duly completed Training Nomination/ Selection and Analysis form.
2. Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:
Two weeks prior to commencement of course.

POLICY PLANNING AND MANAGEMENT [top]

Introduction:
The workshop focuses on how to plan and formulate policies in line with the national policy objectives, critically analyse national policies and to assess the impact and implications of policies they administer ensuring proper management within the  organization.

Objectives:
At the end of the course participants should be able to understand the principles of policy planning and management develop and improve the ability to plan and formulate policies, critically analyse national policies and understand the proper management of policies.

Target Group:
Officers at SS02 and SS03 grade or equivalent.

No. of Participants:
20 – 25

Content:
Policy Planning and management concepts, Policy analysis, Effective policy formulation, Policy evaluation, Monitoring of policy, Strategies for policy management.

Methodologies:
Information Sessions, Group Exercises, Case Studies and Discussions.

Venue /Dates:
Suva   14/10 – 15/10/08

Requirements:
1. All nominations should be accompanied with duly completed Training Nomination/Selection and Analysis form.
2 Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:
Two weeks prior to commencement of course.

RECORDS MANAGEMENT [top]

Introduction
Records and their proper management are vital to the efficient and effective operation of public and private bodies. Well managed records allow an organisation to make information readily available for decision making, allow long and short term planning, implement accurate accounting practice, guard against corruption, support human resource planning, provide a means of measuring output, enable control of stores, and protect the organisation from troublesome law suits and negative publicity.

Objectives
At the end of the course participants should have:
· Greater awareness of records management
· Improved record keeping skills
· Understanding the role of the National Archives
· Appreciate obligations under the Public Records Act
· Be current with legislative developments
· Understand basic management of records in special format (Electronic and AV)

Target group:
Middle Management

No. of Participants:
20 – 25

Content:
Overview of Records Management, Current Trends, Legislative Developments, The National Archives of Fiji, Records Life Cycle, Management of Records in Government Agencies, Managing Records in Special Format, Disposal Schedules, Appraisal Principles – Appraisal Techniques.

Methodologies:
Information Sessions, Discussions and Group Exercises

Venue:
Suva 11/11 – 12/11/08

Requirements:
1. All nominations should be accompanied with duly completed Training Nomination/ Selection and Analysis form.
2. Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:
Two weeks prior to commencement of course.

SERVICE EXAMINATIONS [top]

Introduction
One of the statutory requirements of the Public Service Commission is to conduct service examination in accordance with the provisions of the Examination Act, 1978.

Objectives
Assist eligible candidates to pass the relevant service examinations.

Target group:
Eligible candidates for service examinations

No. of Participants:
20 – 25

Content:
Government Reform Programs; Public Service Act & Regulations 1999; GWE’s Terms & Conditions of Employment; General Orders; Delegation of Powers; Supplies & Services Instructions; Financial Instructions; Transport Rules & Regulations; Government Machinery; Constitution; English Comprehension & Grammar; Service Commissions; Judicature.

Methodologies:
Information Sessions, Discussions and Group Exercises

Venue/Dates:
H[1] & H[2]
Labasa/Lautoka: 12/04 – 13/04/08 & 29/10 – 30/10/08
Suva – Tutorials [Dates and venue to be determined]

S, U, & E
Labasa/Lautoka: 23/07 – 24/07/08
Suva – Tutorials [Dates and venue to be determined]

Requirements:
1. All nominations should be accompanied with duly completed Training Nomination/ Selection and Analysis form.
2. Nominations without completed Training Nomination/Selection and Analysis form will not be accepted.

Application Closing Date:
Two weeks prior to commencement of course.